IT Specialist

ABOUT THE ROLE

Lumilens Inc. is seeking an experienced IT Specialist for our Singapore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.

KEY RESPONSIBILITIES

End-User Support

• Provide L1/L2 desktop support for Windows 10/11 and macOS across Singapore office

• Laptop provisioning, imaging, configuration & lifecycle management (Windows & Mac)

• Troubleshoot hardware, software, peripherals, printers & AV equipment

• Manage software installations, patch management & OS updates

• Support onboarding & offboarding — device setup, account creation & asset handover

• Maintain IT asset inventory and track hardware/software licenses Network & Connectivity

• Manage basic LAN/Wi-Fi connectivity troubleshooting for end users

• Support VPN client configuration and remote access for Singapore staff

• Coordinate with regional Network Engineer for escalations & site-level changes

• Assist in cable patching, switch port configuration & Wi-Fi AP management Cloud & M365 Administration

• Manage M365 user accounts, licenses & groups via Microsoft Entra ID (Azure AD)

• Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users

• Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement

• Handle Azure AD user provisioning, password resets & MFA troubleshooting

TECHNICAL REQUIREMENTS

End-User & Desktop

• Strong troubleshooting — Group Policy, registry, event logs Windows 10/11:

• System Preferences, MDM enrolment, iCloud & keychain management macOS:

• Laptop repair, RAM/SSD replacement, peripheral setup Hardware:

• ServiceNow, Freshdesk, Jira Service Desk or equivalent ITSM / Ticketing: • SCCM / Intune / Autopilot / MDT Imaging & Deployment:

• CrowdStrike, Defender for Endpoint, or equivalent Antivirus / EDR: Networking (Foundational)

• TCP/IP, DNS, DHCP, VLANs — conceptual & operational understanding

• Wi-Fi troubleshooting — UniFi, Meraki or similar cloud-managed APs

• VPN clients — Cisco AnyConnect, Global Protect, or equivalent

• Basic switch/router CLI (Cisco / HP / Aruba) for port checks & VLAN tagging Microsoft Azure & M365

• User & group management, SSO, Conditional Access, MFA Microsoft Entra ID:

• Device enrolment, compliance policies, app deployment Microsoft Intune:

• Teams, SharePoint Online, Exchange Online, OneDrive admin M365 Apps:

• Azure portal navigation, resource groups, VM/storage awareness Azure Basics:

• Basic scripting for M365 user management & automation PowerShell:

QUALIFICATIONS

• Diploma / B.E. / B. Tech in IT, Computer Science, or related field

• 5–8 years of hands-on IT support & systems administration experience

• Proven experience supporting both Windows and macOS in a corporate environment

• Microsoft certifications: MS-900, MD-102, AZ-900 or equivalent (preferred)

• Strong English communication — verbal, written & documentation skills

• Ability to manage multiple priorities and work independently in Singapore office

Preferred Qualifications

• Experience in a manufacturing or technology company (multi-site environment)

• Familiarity with tools: NetSuite ERP, Slack / Teams, SharePoint

• Basic understanding of SASE / Zero Trust concepts (Cato Networks or similar)

• ITIL Foundation certification or equivalent service management exposure

• Mandarin or Malay language skills a plus for local stakeholder support