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MicroSourcing

IT Specialist for End-User Computing Group (EUCG) - Pooling (Colombia)

MicroSourcing
Philippines
2-4 Years
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Job Description

The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:

  • To provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service
  • Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting)
  • Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.)
  • Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems
  • To log all handled IT requests and IT incidents in FreshService and maintain full documentation
  • Adhere to the ITu0027s SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked and documented in FreshService ITSM
  • Adhere and comply with the assigned IT Shift Support schedule by the IT Supervisor and/or IT Manager for End-User Computing Group (EUCG) in alignment to the business needs of the company
  • Provide assistance to IT peers to help complete IT projects, initiatives and activities and to help resolve IT issues
  • To arrange for external technical support where problems cannot be resolved in house
  • To maintain user security on all systems as per the company policy

Qualifications and Typical Experience:
  • At least 2-3 years of computer system experience
  • Candidate must possess at least a Bacheloru0027s College Degree or IT-related course
  • Knowledge of Microsoft, Mac OS, and Linux operating systems with emphasis on desktops/endpoint setups.
  • Should exhibit strong interpersonal and communication skills.
  • Experience in client relationship and Account management.
  • Analytical and team management skills are a must.
  • Ability to work well under pressure, multi-task and meet demanding deadlines.
  • Call Center / BPO / SI / Provider work experience is highly preferred.
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More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
It Support
Employment Type:
Full time

About Company

MicroSourcing

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

Job ID: 143224351

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Last Updated: 15-03-2026 08:02:34 AM
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