IT Specialist - EUCG

MicroSourcing

Philippines

2-4 Years

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Posted 2 days ago
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Job Description

The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:

To provide 1st level technical support professionally, efficiently and effectively, maintaining a high
degree of customer service.
Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading
software, troubleshooting).
Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices,etc.).
Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.
To log all handled IT requests and IT incidents in FreshService and maintain full documentation.
Adhere to the ITu0027s SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked
and documented in FreshService ITSM.
Adhere and comply with the assigned IT Shift Support schedule by the IT Supervisor and/or IT Manager for End-User Computing Group (EUCG) in alignment to the business needs of the company.
Provide assistance to IT peers to help complete IT projects, initiatives and activities and to help resolve IT issues.
To arrange for external technical support where problems cannot be resolved in house.
To maintain user security on all systems as per the company policy.

Qualifications and Typical Experience:

At least 2-3 years of computer system experience.
Candidate must possess at least a Bachelor's/College Degree or IT-related course
Knowledge of Microsoft, Mac OS, and Linux operating systems with emphasis on desktops/endpoint setups.
Should exhibit strong interpersonal and communication skills.
Experience in client relationship and Account management.
Analytical and team management skills are a must.
Ability to work well under pressure, multi-task and meet demanding deadlines.
Call Center / BPO / SI / Provider work experience is highly preferred.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

.Terms & conditions apply

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More Info

Job Type:

Permanent Job

Industry:

IT /Computers - Software

Function:

It Support

Employment Type:

Full time

About Company

MicroSourcingJob Source: www.microresumes.com

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217;s most talented people. We&#8217;re backed by our Australian parent company, Probe and we&#8217;re ISO certified.

Job ID: 134272967

Jobs by Skill - IT