Are you ready to start your legaSEA SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country!
IT Service Management Senior Officer
Responsible for performing IT Service Management (ITSM) metrics collection, analysis, and reporting to facilitate decisions related to service improvements. This includes assisting with the development and maintenance of ITSM processes and associated procedures and tasks. Additionally, this position will be responsible for team communications and provide IT training initiatives and maintain relevant documentations, guides, and other materials.
Responsibilities:
1. Service Design
Capacity management
Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures.
Applies techniques to modify demand for a particular resource or service.
Availability management
Contributes to the availability management process and its operation and performs defined availability management tasks.
Analyses service and component availability, reliability, maintainability and serviceability.
Ensures that services and components continually meet all of their agreed performance targets and service levels.
Service level management
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
2. Service Transition
Change management
Manages changes to the service infrastructure including service assets, configuration items and associated documentation, whether via request for change, emergency changes, incidents or problems
Provides effective control and treatment of risk to the availability, performance, security and compliance of the business services impacted.
Develops, documents and implements changes based on requests for change. Applies change control procedures.
Documents changes based on requests for change. Applies change control procedures.
Release and deployment
Uses appropriate tools and techniques for specific areas of release and deployment activities.
Administers the recording of activities, logging of results and documents technical activity undertaken.
Performs early life support activities such as providing support advice to initial users as needed by the business
3. Service Operation
Problem management
Resolves problems throughout the information system lifecycle, including classification, prioritization and initiation of action.
Documents root causes and implements remedies to prevent future incidents.
Initiates and monitors actions to investigate and resolve problems in systems and services.
Assists in the implementation of agreed remedies and preventive measures.
4. Creation and dissemination of team announcements, provide training support regarding user training initiatives and perform other tasks that may be assigned from time to time
LET'S FUEL THE FUTURE - TOGETHER.
SEAOIL is the largest and leading independent fuel company in the Philippines. For over 40 years, SEAOIL has been a gamechanger in the industry, dedicated to serving Filipino communities through our innovative products and services.
Do you think you're a fit for our culture Apply to SEAOIL today!
FUELED FOR SUCCESS. SEAOILers are driven to succeed. It is ingrained in us to be our best selves in our professional lives. This is why we provide an environment and programs to develop high-performing, high-potential leaders with qualities of authenticity, humility, courage and candor.
CULTURE OF CARE. It's our genuine care that makes us stand out. We make sure to show our care in tangible and impactful ways. We take a personal approach to people management as seen in our Hybrid work arrangement, employee engagement activities, and benefits. We know that care is also about positioning people for success, challenging them at the right level, and providing equal progression opportunities.
INSPIRED BY INNOVATION. Our history of innovation speaks for itself. In the early 2000s, we pioneered the use of biofuels for motorists in the Philippines. In 2005, SEAOIL was the first to offer E10 (fuels with 10% ethanol) or ethanol-blended gasoline in all of our filling stations nationwide. We were also the first to sell coco biodiesel, or diesel with 2% coco methyl ester. It all goes back to bettering the lives of Filipinos.
GUIDED BY CODE I-ABC. We act with Integrity. We are Accountable. We make things Better, and We are Customer Centric. Our values are not just nice to hear or say. Code-IABC is our compass, and guides us in all our decision-making. Ask any SEAOILer and they would say the same thing: we have always done things the right way - even if it means taking the harder route, and even when no one is looking.
