IT Service Desk
Trinity Workforce Solutions, Inc.- Posted 18 hours ago
- Be among the first 10 applicants
Job Description
Role Summary
Serve as the first point of contact for technology-related incidents and service requests, ensuring excellent user support and service delivery.
Key Responsibilities
- Receive, log, and resolve user incidents and requests.
- Escalate issues to specialized support teams when required.
- Maintain accurate ticket and service records.
- Provide user guidance and troubleshooting support.
- Meet established service level targets.
Required Skills & Experience
- 2+ years in an IT service desk or support role.
- Familiarity with ticketing and service management tools.
- Strong customer service and communication skills.
- Basic knowledge of Windows, Office 365, and enterprise applications
Bachelors/ Degree
More Info
Key Skills
About Company
TRINITY WORKFORCE SOLUTIONS
We've built a deep understanding of candidates, clients and technologies used in this ever-evolving sector, helping us to connect top talent with leading companies every day.
Trinity is posed to take on even greater challenges in the coming years as it remains firm in its commitment to provide only the best employment opportunities to the country's highly skilled labor force and professionals, and showcasing the best that the Multiple Geographics has to offer to the global labor market.
Trinity can be the ‘One Stop Shop’ for recruitment, with capabilities of supporting with recruitment requirements across all areas of the operation, with our aim being to “Keep you in excellent working order�.