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ESC Corporation

IT Service Desk Officer

ESC Corporation
Philippines
1-3 Years
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  • Posted 10 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Key Responsibilities:

Network Support:

  • Configure and troubleshoot network connectivity issues

System Support:

  • Provide support for Microsoft 365, Windows 10/11, Apple computers, mobile devices,

and printers.

  • Install, configure, and maintain operating systems and applications
  • Troubleshoot hardware and software issues
  • Setup New Users and Exit Users

Application Support:

  • Troubleshoot application faults and provide technical assistance to users
  • Liaise with application vendors to resolve complex issues
  • Assist in the implementation and deployment of new applications

Telephony Support:

  • Support VOIP telephony systems, such as 3CX and Microsoft Teams
  • Configure user accounts, manage call routing, and troubleshoot voice and video

conferencing issues.

Remote Support:

  • Utilize MSP remote tools to provide remote assistance to clients
  • Diagnose and resolve technical issues remotely

Client Communication:

  • Communicate effectively with clients via telephone and email
  • Provide clear and concise explanations of technical issues and solutions
  • Build and maintain positive relationships with clients

Documentation:

  • Document technical procedures, troubleshooting steps, and knowledge base

articles.

  • Maintain accurate and up-to-date records of client support interactions

Key Skills:

  • At least 12mos. of experience in IT support or a related field
  • Strong technical skills, including knowledge of networking, operating systems, and applications
  • Ability to troubleshoot and resolve technical issues efficiently
  • Excellent communication and interpersonal skills, including confident written and spoken English
  • Strong customer service orientation
  • Ability to work independently and as part of a team
  • Experience with cloud-based services (e.g., Azure, AWS) preferred
  • Experience with cybersecurity and data protection practices preferred

Qualifications:

  • Bachelor's degree in computer science, information technology, or a related field
  • Willing to work onsite in Ortigas Center, Pasig City.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

About Company

ESC Corporation

Job ID: 139176791

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Last Updated: 20-01-2026 10:29:17 PM
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