IT Service Desk (ITSD)

Responsibilities:

• Installing and configuring software and meeting end-user needs
• Escalating any serious problems to the relevant departments and teams
• Ensuring optimal network performance
• Performing system updates, tests, and maintenance to avoid service interruptions
• Analyzing IT incident reports and questions to identify any trends, make recommendations for changes, and prevent future problems

Requirements and skills:

• 1-5 years experience as a IT Service desk or other Technical support role in a BPO industry
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills