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Role Title: IT Service Desk
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
Job Summary:
Applies technical knowledge to provide 1st tier support to diagnosis, troubleshoot and resolve network end user application computer software and hardware problems and issues.
Essential Job Duties
. Receive, prioritize and respond to user calls identifying and requiring major software or hardware problems and issues
. Receives calls from users to resolve simple and complex computer software and hardware problems
. Provides services including inquiries of how to set up and use specific software, technical printer, word processing, electronic mail, and operating system issues
. Contacts software and hardware product support vendors to correct, replace or provide technical support and information.
. Initiates, escalates, or resolves problem tickets and/ or service requests.
. Troubleshoots and resolves technical problems, escalates to support resources.
. Other duties as assigned.
Skill/Requirements
. Associate's degree in MIS/IT, computer science or a related field or equivalent combination of education, experience and training that provides the required knowledge and skill
. Minimum 2 - 5 years or experience in IT Helpdesk Support
. Networking and hardware knowledge
. Thorough understanding of Microsoft products - NOS, OS and other applications
. Excellent customer service skills
. Excellent troubleshooting skills
. Ability to express complex technical concepts effectively, both verbally and in writing
. Remote support experience, a plus
Eclaro is an IT & Business recruiting and staffing firm, headquartered in New York NY, with 3 offices in Metro Manila, providing highly qualified IT talent and business professionals for clients in the United States, Canada, Europe, Australia, New Zealand and South Africa.
Job ID: 148816727
Skills:
Dns, Windows, Firewalls, Vlans, Networking Technologies, DHCP, Microsoft 365, Vpn, Macos, Group Policy, Active Directory, endpoint security tools, Entra
Skills:
Networking, Slack, Macos, Okta, Google Workspace, zendesk, Zoom
Skills:
Microsoft 365, Microsoft security policies, Windows 11 troubleshooting, Endpoint management, Remote support tools, Autotask ITSM, VPN troubleshooting
Skills:
Servicenow, Microsoft Office 365, Dns, DHCP, CCH Axcess, CCH ProSystem fx, Microsoft Windows 10, Active Directory, FreshService, Remote Support Tools, Network Fundamentals, Ticketing System Knowledge, CCH Applications
Skills:
network connectivity , Citrix, Outlook, O365, Mobile Device Management, Windows 10, Excel, Itil, VPN connectivity, Microsoft Office products, AD, Word, Microsoft HDI, Powerpoint
We don’t charge any money for job offers
