IT Service Desk Associate (Level 1)

Job Description

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Qualifications

• Fresh Graduates are welcome to apply
• Fluent in Business English
• Strong attention to details
• General IT Knowledge with focus on workplace IT
• Ability of cross-functional thinking and quick problem solving skills
• Customer service and solutions-oriented person, conveying genuine willingness to help
• High degree of self-motivation and learning potential
• Ability to work under pressure, shifting scheduleand working onsite
• Can start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.