Job Description

KEY RESPONSIBILITIES

You will:

Support complex incidents and platform-level issues, including contact center and chatbot technologies.
Handle escalations, troubleshooting, configuration/support of virtual agents, and more advanced ServiceNow and AWS Connect-related work.

QUALIFICATIONS:

8-10 years relevant Service Desk / IT support experience.
Strong communication.
ITIL training/background.
Experience with Microsoft 365, ServiceNow ITSM, remote support tools, Windows/Mac/VPN troubleshooting, knowledge bases, and software troubleshooting.
Specifically requires AWS Connect instance support plus ServiceNow Virtual Agent / Now Assist / chatbot development or support experience.

Work Schedule: Shifting Schedule (24/7 operations final schedule to be confirmed)

Work Set-up: Full-onsite, Ortigas, Pasig