IT Service Desk Analyst

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Early Applicant

Job Description

Tasks:

Offer technical support to computer system users
Address client inquiries and IT-related issues in person, over the phone, or remotely
Assist with computer hardware and software usage, including Point of Sale, communication systems, printing, email, OS, and networking
Prioritize timely responses to tickets and inquiries
Maintain communication with clients to ensure issue resolution satisfaction and/or project updates
Work and/or manage a team of IT professionals, as needed

Qualifications:

Bachelor's Degree in Computer Science or a technical field
Willing to work in Malolos, Bulacan or Clark, Pampanga
Strong written and verbal English communication skills
Previous IT - BPO experience
Familiarity with Windows, mobile and networking technologies
Work with minimal supervision, ability to think out of the box
Ability to interface directly with clients, strong customer service aptitude
Working experience with MSP and ITSM, advanced technical troubleshooting skills
Azure, MS365 Cloud, MS Intune, Active Directory, GPO, MS Defender (plus, not not required)

Job Type: Full-time

Benefits: