NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
What else does NTT DATA Offer We're glad you asked!
- All equipment required for you to be successful in your role
- Comprehensive benefits package
- Employee Assistance Program
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Position: IT Service Desk Admin
Work-Set Up: Hybrid
Work Type: Full-Time
Work Schedule: Shifting
Responsibilities:
- Initial point of contact for users requiring assistance with information technology Issues,
- including requests and issues primarily via telephone and ticketing portal
- Timely acknowledgement of requests and issues, executing initial triage / information gathering remediation activities and logging requests including executing follow-up and escalations asper company policies
- Ensure departmental compliance with internal controls and policies
- Respond to requests for assistance via phone, ticket and/or remote desktop support to remote offices/users
- Ability to troubleshoot PC hardware, LAN/Network, and software issues, providing accurate, timely and creative solutions, and escalating more complex problems to Tier 3 staff
- Install/configure desktop software as required
- Familiarity with peripheral devices associated with computers, as well as mobile devices
- Maintain a general understanding of networking concepts as they pertain to connectivity of desktop devices
- Complete assigned tasks, ensuring delivery of services in accordance with established objectives and Service Level targets
- Display exceptional customer service skills with a focus on quality of service
- Any other duties as assigned by management. Monitor ticket queues, ensuring equitable distribution of assigned work to technical resources
- Ensure timely escalation of issues where required by Severity or Priority and/or Service Level
- Agreement or Senior Management direction
- Maintain user account access through Active Directory
- Ensure departmental compliance with internal controls and policies, as applicable
Requirements:
- With at least 6 months tenure in the company/have obtained regularization status
- Previous working experience in an IT Service Desk environment; a technical Diploma, Degree or Certification is a strong asset
- Technical knowledge supporting PC hardware and common applications including Microsoft operating systems (windows 10), Active Directory, Citrix, VPN, Network
- A self-directed team player with a strong desire to succeed and a high degree of enthusiasm, integrity and adaptability
- Well-developed problem-solving skills with an interest in process mapping and continuous improvement
- Ability to multi-task in a fast-paced environment, with a high degree of accuracy
- Highly developed written and verbal communication skills in English
- Ability to work in a 24/7 environment, including rotational shift covering evenings, weekends and holidays
Eligibility and Application Process:
- Applicant should be a regular/full-time employee
- Applicant should not have any active Final Written Warning prior to the application
- Applicant should have a good and passing rate in his/her monthly scorecard
- Applicant should have a good home internet connection and a dedicated work space
