IT Service Delivery Manager

About The Job

The IT Delivery Manager is in-charge of the delivery of initiatives supporting the corporate strategies, servicing different business units within the company and aligns them with our technological capabilities. This role requires a deep understanding of current Finance and HR technologies including SDLC and IT infrastructure. The Manager should possess a blend of technical expertise, strategic vision, and strong leadership skills to effectively manage these business and technology initiatives within timeline and budget.

What You Will Do

• Managing daily activities of the assigned team that includes IT Business Analysts, Developers and SAP experts
• Ensure continuous improvement on team's efficiency including capacity planning and people development in support of organizational goals
• Delivering the assigned task in the committed schedule, follow agile best practices
• Cooperates with other teams, evaluates business needs and understands business processes and provides end-to-end integrated design solutions.
• Collaborates with stakeholders in strategizing priorities and facilitating regular discussions including reporting
• Lead teams in the design, development, implementation, optimization, maintenance and troubleshooting of software programs and applications both 3rd party and in-house
• Effectively communicate with executives and stakeholders complex technical solutions in simple terms.
• Develop short-term and long-term strategies for developing scalable software, products and services ensuring that projects handled are delivered on time and meets quality standards and business objectives
• Research and development related to modern technologies including development of prototype
• Ensure proper documentation of functional and technical specifications of SAP requirements, system integration test cases.
• Leads and oversees the day-to-day tasks and deliverables of the team that includes SAP resources.
• Provide support in planning and ensuring successful execution of IT projects.
• Evaluates the impact, performance, and outcome of implemented SAP solutions.
• Lead support on project planning, POC assessment and other IT project initiatives.
• Manage audit requirements, governance, and vendor resources.
• Creates project blueprints that align with strategic initiatives of the company including roadmaps.
• Coordinates and oversees 3rd party and vendors in relation to IT solution partnerships
• Lead support on project planning, POC assessment and other IT project initiatives.
  
  

What You Need To Have

• At least 10 years experience in managing a team that includes SAP experts covering implementation, delivery or support of IT solutions including SAP configurations/customizations
• At least 5 years experience in delivering SAP solutions as SAP Consultant – Functional or Technical and/or involvement in SAP related projects from initiation to implementation in different set-up (in-house, out-sourcing etc).
• Experience in the digital journey of the customer and his transformation into online world including usage of Open API
  
  

What Can Set You Apart

• Relevant certifications in SAP and IT management (e.g., ITIL, PMP) are desirable.
  
  

Job Perks You'll Enjoy

• Hybrid work setup
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation.

Here, there are #NoSmallRoles and #EveryoneisImportant.