Role:
- Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
- Serve as operational customer contact and focal point for all operational issues relevant to each project
- Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
- Recognize and optimize processes/services and initiate the necessary steps
- Manage customer expectations
- Mentor and train onsite/dispatch support teams
- Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
Requirements:
- C1 English
- Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
- Degree in Computer Science, Management, Economics or equivalent field
Benefits:
- Buddy program
- Health/ Medical insurance
- Internal career development program
- Mobile working
- Onboarding program
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.
