IT professional

We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting.

Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members.

Requirements

IT Support Skills & Tools

Overview

Candidates applying for IT support roles should be familiar with the following tools,

technologies, and troubleshooting practices commonly used in our environments.

Operating Systems

Windows 10 and Windows 11 administration and troubleshooting

Basic Windows Server awareness

Windows user profiles and permissions

Device setup and configuration

Microsoft Cloud & Identity

Microsoft 365 administration

Microsoft Entra ID (Azure AD)

Managing Entra / Azure joined devices

User account management and MFA

Basic familiarity with Microsoft Azure

Windows Troubleshooting Tools

Command Prompt and basic command-line tools

PowerShell (basic use)

DISM

CHKDSK

SFC / System File Checker

Event Viewer

Reliability Monitor

Task Manager

Windows startup troubleshooting

Windows Update troubleshooting

Networking

IP configuration and troubleshooting

DNS issues

Connectivity troubleshooting

VPN basics

Router and firewall basics

Hardware Troubleshooting

Desktop and laptop diagnostics

BIOS / UEFI configuration

SSD / NVMe drive troubleshooting

Peripheral troubleshooting (monitors, keyboards, webcams, etc.)

Printers & Network Devices

Local and network printer setup

Printer driver troubleshooting

Print spooler issues

Network device connectivity troubleshooting

Software & Business Applications

Microsoft Outlook

Microsoft Office / Microsoft 365 apps

Excel and Word troubleshooting

Dropbox and OneDrive

Browser troubleshooting (Chrome / Edge)

Security & Endpoint Awareness

Antivirus / endpoint protection basics

Malware troubleshooting

Phishing awareness and security best practices

Secure document environments

Typical IT Support Tasks

Software installation

Driver installation and updates

Windows updates

File backup and restore

System diagnostics and troubleshooting Nice to Have

Experience with RMM tools

Backup solutions

PC hardware upgrades or custom builds

Benefits

Work Remotely