IT Operations & System Administration Supervisor
Location: Makati City/Makban, Laguna, Philippines
Job Level: Supervisory
Business Unit: 1RE
Power your future with AboitizPower.
As IT Operations & System Administration Supervisor, you will responsible for implementing, configuring, supporting, and enhancing approved IT and digital solutions across 1RE. The role translates solution designs into working systems, workflows, configurations, and integrations that support operations, NOCC, and corporate business units. The position focuses on execution and delivery, working closely with the Solutions Architect Supervisor, Infrastructure & Operations, Cyber & OT Security, and Project & Change teams to ensure solutions are implemented correctly, securely, and in alignment with architecture standards. This role enables effective digital transformation and solution delivery by executing solution designs, supporting system integrations, and ensuring stable operation of implemented digital solutions and contribute directly to transforming energy for a better world. You will work closely with cross-functional teams and stakeholders to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.
In This Role, Your Responsibilities Will Be:
- Leads and supervises IT Operations Staff, IT Support Engineers, and System Administrators across assigned regions
- Plans and distributes workload (tickets, planned maintenance, site support) to ensure timely and consistent delivery
- Tracks team performance, quality of resolution, and adherence to standards and procedures
- Coaches and develops staff capability through mentoring, guided troubleshooting, and process discipline
- Serves as first escalation point for site-impacting incidents and recurring operational issues
- Ensures incidents and service requests are logged, categorized, and resolved within agreed timelines and priorities
- Oversees execution of frontline support activities including endpoint troubleshooting, user support, and onsite coordination.
- Coordinates with NOCC, plant operations, and OT teams when IT systems affect operational visibility or performance.
- Ensures consistent use of ticketing, documentation, and escalation processes across all regions
- Oversees administration of core platforms (servers, virtualization, cloud workloads, storage, backup) and verifies proper execution by System Administrators
- Ensures patching, OS updates, security hardening, and maintenance activities are executed and tracked.
- Reviews system health indicators (monitoring alerts, logs, utilization) and drives proactive remediation.
- Ensures backup jobs, restore testing, and data protection routines are executed and validated.
- Supports standardization of configurations and ensures baseline compliance across sites
- Leads or coordinates major incident handling, ensuring timely containment, restoration, and stakeholder updates.
- Conducts root cause analysis (RCA) for recurring issues and ensures corrective and preventive actions are implemented.
- Identifies improvement opportunities (automation, standardization, tooling, monitoring enhancements) to reduce recurring incidents.
- Works with other supervisors (Network, Security, Solutions) to resolve cross-domain issues and prevent repeat failures.
- Enforces change control, configuration documentation, and asset tracking practices within the team
- Ensures system documentation (procedures, inventories, recovery steps) is accurate and maintained
- Supports disaster recovery readiness activities including backup validation and recovery exercises
- Supports audit requirements and compliance deliverables related to IT operations and infrastructure controls
To Succeed in this Role, we need someone who:
- Has experience with IT Operations Management (Incident/Request/Problem)
- Has experience in Systems Administration (Windows / Linux fundamentals)
- Proficient in using Virtualization & Server Platforms
- Knowledgeable in Backup / Restore & Basic DR Practices
- Has Monitoring & Operational Reporting experience
- Has knowledge in Technical Documentation & Standards
- Has experience with Vendor & Support Coordination
What You Will Need:
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- 5–8 years experience in IT operations, infrastructure support, or system administration
- 2–3 years experience in a team lead or supervisory role
- With Project Experience
- TIL Foundation (preferred)
- Microsoft / VMware / Linux certifications (advantage)
Technical / Functional Skills:
Demonstrated experience in:
- multi-site or regional IT operations support
- incident escalation and structured troubleshooting
- maintaining infrastructure standards and documentation
Our Culture & Commitment to You: Powering Your Future
At AboitizPower, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through:
- Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.
- Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.
- Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.
- Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.
- Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.
About Us
AboitizPower is the holding company for the Aboitiz Group's investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.
Together, let's power your future.
