The IT Operations Specialist is a hands-on technical professional dedicated to maintaining, supporting, and optimizing the company's IT infrastructure and office technologies. This role focuses on executing IT initiatives, providing seamless support across departments, and ensuring day-to-day operations are secure, efficient, and aligned with company standards. As a key partner to internal teams, the IT Specialist ensures that both technical and non-technical staff have the tools and environments they need to succeed.
Responsibilities:
IT Operations & Execution
- Assist in the execution of the IT Operations roadmap for office infrastructure, hardware rollouts, and business continuity
- Enforce IT policies, standards, and security protocols across the organization
- Identify bottlenecks in daily IT workflows and suggest practical solutions for improvement
Office Infrastructure & Security
- Deploy, configure, and maintain AV systems, Meeting Rooms, CCTV/IP cameras, and physical security tools
- Collaborate with workplace teams to support office expansions, space planning, and the digital employee experience
- Coordinate with vendors for routine equipment procurement, maintenance, and support
Network and Systems Administration
- Maintain and monitor office networks (firewalls, switches, Wi-Fi), ensuring reliable connectivity and endpoint security
- Execute routine system backups and participate in disaster recovery testing
- Assist in conducting risk assessments and resolving identified security vulnerabilities
End-User & Stakeholder Support
- Provide timely troubleshooting and tier-2 support for internal stakeholders across the organization
- Assist in communicating IT changes, system updates, and security awareness campaigns to staff
- Collaborate cross-functionally to ensure teams adopt IT best practices and use provided tools effectively
Automation and Process Optimization
- Help implement and maintain automations for HR, Finance, and Operations processes to increase productivity
- Administer and support internal tools, collaboration platforms, and operational workflow systems
Technical Support for Engineering Teams
- Serve as a reliable IT liaison for engineering, QA, and DevOps teams
- Manage user access, permissions, software provisioning, and specialized environments required by technical staff
- Assist in systems integration like SSO and Zero Trust
Mobile Device Management
- Setup policies for mobile devices
- Update device police in response to Common Vulnerabilities and Exposures
- Ensure that all IT Assets that can be managed by the current MDM are configured
Requirements
- 2-4 years of hands-on experience in IT operations, system administration, or corporate IT support
- Experience supporting diverse enterprise environments, including macOS, Windows, and office infrastructure
- Proficiency in managing identity and access management (IAM), helpdesk platforms, and employee onboarding/offboarding workflows
- Hands-on experience administering collaboration tools, project management systems, and security platforms (e.g., JIRA, ClickUp or similar)
- Foundational understanding of enterprise networking (VLANs, failover, basic routing) and endpoint security
- Experience coordinating with external IT vendors and managing hardware inventory and tracking
- Strong communication and customer service skills, with a collaborative approach to problem-solving and cross-functional support
- Familiarity with automating basic operational workflows or integrating SaaS applications using low-code tools
- Experience with MDM is a plus
- Experience with AI tools governance is a plus
Benefits
Why join Angkas
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
