This role ensures our tech stack runs smoothly and scales with our growth. This also handles system access, employee onboarding, vendor management, and coordination with outsourced IT and web development partners.
It's ideal for a tech-savvy problem solver who can prioritize, communicate clearly, and manage multiple projects without needing to code.
Responsibilities:
- Oversee onboarding and offboarding for all software systems (Microsoft 365, PMS, communication, and project tools).
- Coordinate with external IT support providers (e.g., Electric.ai) to resolve technical issues efficiently.
- Manage relationships with web development vendors, ensuring website and integrations run smoothly.
- Maintain an organized record of accounts, permissions, and security best practices.
- Identify and implement scalable improvements in processes and tech tools as the company expands.
- Serve as the bridge between operations and outsourced tech resources to keep projects on track.
Qualifications:
- With at least 5 years of experience with IT Operations.
- Must have experience working with US client prior.
- Strong familiarity with Microsoft 365, cloud-based tools, and account management.
- Prior experience in onboarding and offboarding employees and temp workers, keeping our systems and data safe.
- Strong knowledge in company training around security, phishing, other operational items.
- Familiar with ordering, provisioning, and tracking employee hardware (laptops, phones, tablets). Knows where and how to get good pricing and accounts.
- Familiarity with RingCentral and VOIP for setup and provisioning.
- Familiarity with Fortinet/Firewalls and general networking for our offices.
What's in it for you
- Equipment provided.
- Competitive salary.
- Remote work with small to mid-sized accounting clients in various industries.
- Mentorship program supporting career advancement and professional development.
Important note:
This posting is to build a candidate pool for future opportunities.
