Job Description

Required Skills And Qualifications

10 - 17 years of experience in IT Operations, IT Infrastructure Management, and Service Delivery.
Strong experience in IT Project Management and Vendor Management.
Hands-on experience in IT budgeting, cost control, OPEX/CAPEX planning, and financial management.
Mandatory experience in Data Center Operations and AV/VC infrastructure management.
Strong understanding of IT infrastructure, hardware, networking, systems, and enterprise IT services.
Experience managing vendors, contracts, procurement, and SLA-based service delivery.
Excellent stakeholder management, communication, analytical, and problem-solving skills.
Ability to manage multiple projects, teams, and operational priorities simultaneously.

Key Responsibilities

Lead and manage day-to-day IT operations, infrastructure support, and service delivery.
Plan, execute, and manage IT infrastructure projects, ensuring timely delivery and adherence to budgets.
Manage vendor relationships, contracts, service-level agreements (SLAs), and performance reviews.
Prepare, monitor, and control IT budgets, operational expenses (OPEX), and capital expenditures (CAPEX).
Oversee data center operations, including infrastructure availability, capacity planning, power, cooling, and disaster recovery coordination.
Manage Audio-Visual (AV) and Video Conferencing (VC) infrastructure, including meeting room technologies and collaboration systems.
Ensure high availability, reliability, security, and continuity of IT services.
Coordinate with internal teams, vendors, and stakeholders to resolve operational issues and implement improvements.
Monitor IT performance metrics, incidents, and service requests to ensure compliance with defined SLAs.
Identify opportunities for process improvement, cost optimization, automation, and operational efficiency.
Develop and maintain IT policies, procedures, documentation, and business continuity plans.
Lead and mentor IT operations teams, ensuring effective resource allocation and performance management.

(ref:hirist.tech)