Job Description :
IT Operations Implementation Coordinator
Responsibilities
- Coordinates and oversees all requests submitted to the IT depots for computer setup, packing and shipping in the PHL region.
- Works closely with the IT Depot Coordinator to ensure processes are being followed, assigned work is prioritized and completed.
- Has ownership of the implementation tracking tool and keeps the tracker current and up to date.
- Ensures all implementation requests are completed on-time and in full.
- Works closely with various new hire and on-boarding organizations to ensure implementation requests being received are accurate and complete.
- Communicates status and follows up on escalations.
- Attends project and implementation management meetings and provides updates on assigned tasks.
- Completes weekly and monthly reports related to progress against key performance indicators.
- Documents and leads process improvements related to the IT Depot.
- Leads daily IT depot implementation status meetings.
Desired Skills and Experience
- Associates or Bachelor's Degree or equivalent work experience.
- Minimum with 2-4 years of related experience.
- Experience with desktop computer hardware and software, setup, configuration, and MS SCCM imaging.
- Project management experience.
- MS Office MS Excel knowledge and experience is a must.
- Must have excellent problem solving and management skills.
- Strong organizational skills and must be able to effectively communicate to all levels within the company.
- Must be able to find timely solutions to complex issues.
- Must be able to keep up with high demands in a fast-paced environment.
- Performs other related duties within a timely manner as assigned.
What You Can Expect
- Dedication to your career growth and professional development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company values
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
