IT Operations Assistant

Job Responsibilities:

1. Provide first-line support for incidents and service requests via walk-in, hotline, Teams, remote, and on-site support channels

2. Troubleshoot hardware, software, mobile, network, and application-related issues.

3. Configure, deploy, maintain, retrieve, and support laptops and end-user devices.

4. Support new hire onboarding, employee offboarding, and user access requirements.

5. Provide meeting room, AV, webinar, and business event support.

6. Ensure timely ticket resolution and SLA compliance while coordinating escalations with global support teams.

Qualifications:

• Graduate of BS IT, BS Computer Science or related field
• At least 1 year of experience in IT Service Desk, IT Operations, Desktop Support, Technical Support, or a similar end-user support role (Fresh graduates are also welcome to apply)
• Must be familiar with end-user support, technical troubleshooting, Microsoft 365 Administration, Endpoint Management and IT Service Management