Company Description
About Fredley Group of Companies
We are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu Yakiniku, Liang Crispy Roll and Kenangan Coffee.
For more details, please check our website at www.fredleygroup.com and follow us on our LinkedIn page at https://www.linkedin.com/company/fredley-group-of-companies/.
Job Description
- Provide first-level support for hardware, software, internet connectivity, and other technical issues for both head office and branches.
- Troubleshoot and resolve issues related to POS systems, printers, tablets, and other F&B-specific equipment.
- Respond promptly to support tickets and service requests.
- Maintain local area networks (LAN), internet connections, routers, and VPN access across all branches.
- Monitor system performance and ensure network security, uptime, and reliability.
- Assist in maintaining servers, file-sharing systems, and backup processes.
- Maintain an inventory of all IT assets including laptops, desktops, tablets, printers, and POS systems.
- Set up and configure new hardware for staff and branches.
- Ensure that all software licenses are up to date and in compliance.
- Implement and monitor basic security measures to protect company data and systems.
- Conduct regular checks for unauthorized access or security breaches.
- Support data privacy compliance and backups.
- Maintain records of support issues, solutions, and maintenance schedules.
- Provide regular reports on system health, incident logs, and equipment status to management.
- Help develop IT procedures and user manuals.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience as an IT Officer, IT Support, or similar role
- Knowledge of computer systems, networks, servers, and basic cybersecurity principles
- Familiarity with operating systems (Windows, macOS) and common office applications
- Strong problem-solving and troubleshooting skills
- Good communication and interpersonal skills
- Ability to work independently and handle multiple tasks
Additional Information
What to do next
For this role, please submit your resume. There would be an initial screening from our Talent Acquisition Team and a final interview with the Area Manager.
Please do take note that we will only reach out to candidate/s who passed our paper screening.
Send your application now or refer a candidate to us! Thank you very much!
