IT Network Engineer - PBX
IT Network Engineer - PBX
CallTekFresher
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- Perform configuration and maintenance of PBX Systems. Including installation and configuration of softphones, managing User Accounts, Creation/Deletion of Queues/Flows, DIDs/TFNs, Extensions, Voicemails etc.
- Carry out Flows/IVRs and Call Routing design and implementation
- Monitor network performance
- Troubleshoot Network Infrastructure issues.
- Provide technical support to end users, resolving hardware and software issues efficiently
- Diagnose problems, implement solutions, and escalate as necessary
- Maintain documentation of common problems and solutions
- Maintain service level agreements (SLA)
- Handle routine system maintenance (network/software/PBX)
- Participate in backup testing, business continuity, and recovery drills
- Log ticket issues and document relevant information to come up with a resolution
- Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies, procedures, and industry standards
- Collaborate with other teams - Corporate Connectivity, Managed Services, Engineering, Security, and Compliance
- Help identify opportunities for process improvement, recommendations, upgrades, or new technologies
- Able to stay current with industry trends and best practices to enhance operational efficiency
- IT / Computer Science-related degree or certification.
- Knowledge in SIP, RTP and WebRTC, including voice codecs to optimize audio quality
- Knowledge in Zoom Phone and Zoom Contact Center, Mitel, Vanilla Asterisk and other Asterisk based PBX Systems
- Proficient in configuring, Flows, Routing, Integrations etc. This includes scripting and APIs
- Knowledge of SBC, MBG, and firewalls to secure voice networks, with a strong understanding of LAN/WAN routing and VLANs.
- Knowledge in Mikrotik, Tailscale and Netskope is a plus
- Able to use Wireshark or other network packet tracer to diagnose call drops and SIP messages
- Strong problem-solving and analytical abilities
- Communication skills (technical and non-technical audiences)
- Time management and ability to prioritize tasks
- Team collaboration and customer service orientation
- Adaptability and willingness to learn new technologies
- Attention to detail and documentation practices
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