The Sales Operations Support role provides administrative and operational support to the sales team to ensure efficient deal execution and revenue processing. This position plays a key role in quotation management, pricing coordination, and cross-functional communication to facilitate timely order closure.
Responsibilities
- Prepare, generate, and manage accurate sales quotations in accordance with company pricing policies and commercial guidelines.
- Coordinate with internal stakeholders to obtain pricing approvals, including special discounts, deal registrations, and exception requests.
- Liaise with finance, product, and management teams to ensure compliance with pricing structures and margin requirements.
- Support the sales team in contract documentation, order processing, and system updates.
- Track quotation status and follow up on pending approvals to ensure timely submission to customers.
- Maintain accurate records of pricing approvals, customer agreements, and sales documentation.
- Assist in sales reporting, pipeline tracking, and performance data consolidation.
- Provide support for sales programs, and partner engagement.
Requirements
- Diploma or Degree in IT, Computer Science, Engineering, or related field.
- 2-5 years of experience in IT Infrastructure Pre-Sales, Sales Support, or Sales Operations.
- Basic knowledge of IT infrastructure solutions such as servers, storage, cloud, network, and cybersecurity.
- Experience in quotation preparation, pricing coordination, and BOM management.
- Familiar with vendor portals and pricing tools (Dell, HPE, Cisco, VMware, Microsoft, etc.).
- Strong coordination and communication skills with sales, vendors, finance, and delivery teams.
- Proficient in Microsoft Excel, CRM, and sales/order management systems.
- Detail-oriented, organized, and able to manage multiple tasks under tight timelines.
