IT Infrastructure Operations Lead

As the IT Infrastructure Operations Lead, you are responsible for ensuring the availability, reliability, security, and performance of the organization's IT infrastructure and business-critical systems. You will lead the design, implementation, administration, and continuous improvement of infrastructure services, including servers, networks, virtualization platforms, databases, cybersecurity controls, and data center operations.

You are also the technical lead for infrastructure operations, driving operational excellence through ITIL-based service management practices, vendor governance, disaster recovery planning, capacity management, and infrastructure modernization initiatives that support business growth and operational resilience.

What you'll do

• Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
• Develop infrastructure design and costing for business and IT initiatives and provide subject matter expertise for technology and standards development.
• Identify trends and opportunities to enhance business performance.
• Proides 24x7 support and consultant of IT Operations. Resolve or drive the resolution of technical issues and ensuring all best practices are applied.
• Provides ITIL disciplines primarily on Change Management and timely and accurate reporting.
• Service contract negotiation
• Provides Workstation, Server, Database, Virtual Machine and DC Facilities administration and improvements.
• Provides Cisco & HP Switches, Firewall and Router administration and improvements.
• Works with the IT team to establish standards and best practices for managing internal infrastructure, including servers, network, access rights, security, workstations, internal applications.
• Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology. Monitors and evaluates the efficiency and effectiveness of infrastructure and business critical processes/systems.
• Maintains and constantly improves server and network performance, reliability and security in line with the best practice. Execution of DR tests. Manages Third party vendor resources. Manage HW and SW upgrades/downgrades. Conducts Capacity analysis, planning and reporting.

What you'll need:

• Bachelor's degree in engineering or any IT Related Courses
• In depth ITIL Knowledge
• At least 3-5 years experience of managing a similarly sized team.
• At least 5-7 years of appropriate experience supporting IT infrastructure and service delivery preferably with a medium size organization.
• Knowledge and experience in the following are desired: ITIL Foundation, Workstation, Windows and Linux Servers, VMWare, Virtualization, SAP, Network, Access and Monitoring Tools.
• 3-5 years hands-on technical experience with server hardware including virtualization, Linux, Windows, and related Microsoft technologies including IIS Administration, Firewall, Network, ISP, Telephony etc.
• 3 years of Cyber Security and Controls, IT audit, or equivalent experience.
• 3 years experience architecting and managing IT Infrastructure environment.
• A thorough and analytical approach with the ability to pre-empt potential problems.
• Strong customer orientated approach with a delivery bias.
• Experience of working with third party service providers.
• Able to manage distributed teams.
• Good interpersonal and multi-tasking skills.

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