The OpportunityOur team is expanding, and we're looking for a skilled IT Helpdesk Support (Level 1 & Level 2) to support a UK-based client operating in the construction and accounting industry.
This role suits someone who thrives on solving technical problems, enjoys direct end-user interaction, and is comfortable navigating Microsoft's cloud ecosystem. You'll be working daily with tools like Active Directory, Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, and Windows environments — supporting a business where accounting systems and construction-industry workflows intersect.
Candidates with prior exposure to construction firms, accounting platforms, or system migration work will have a strong edge.
What You'll Be Doing- Respond promptly to hardware, software, and network support tickets
- Set up, configure, and maintain desktops, laptops, printers, and related IT equipment
- Diagnose and resolve issues across Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, Windows, and general network connectivity
- Support software rollouts, system upgrades, and accounting software migration efforts
- Apply IT security best practices to safeguard client systems and data
- Keep clear, accurate records of support tickets, troubleshooting steps, and outcomes
- Coordinate with teammates to work through more complex technical challenges
What We're Looking For- At least 3 years experience in an IT Helpdesk or Technical Support role (L1/L2 level)
- Prior experience supporting UK-based clients is a strong plus
- Strong written and spoken English — you'll be the front line for an international client
- Solid working knowledge of:
- Microsoft 365
- Active Directory
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Windows 10/11
- Basic networking fundamentals
- Background supporting construction or accounting-industry clients is an advantage
- Experience with accounting software migration or implementation is a plus
- Sharp troubleshooting and analytical instincts
- Familiarity with IT security fundamentals
- Comfortable translating technical issues into plain language for non-technical users
- Certifications such as Microsoft credentials, CompTIA A+, or Network+ are a bonus, not a requirement
- Self-directed, but a genuine team player
- A service-first mindset with a focus on getting things right for the end user
Why This Role- Direct, ongoing collaboration with our client
- Real growth potential within an expanding company
- Practical, hands-on exposure to Microsoft's cloud technology stack
- A supportive, professional team environment
- On-site work arrangement for candidates based in or near Dagupan City
