IT Helpdesk Specialist

We are looking for an IT Helpdesk Specialist who thrives in solving technical issues and supporting end-users in a fast-paced environment. In this role, you will provide hands-on IT support, troubleshoot hardware and software issues, maintain endpoint devices, and help ensure system reliability and security across the organization.

Key Responsibilities IT Helpdesk & Technical Support

• Serve as the primary contact for IT-related issues and service requests

• Troubleshoot hardware, software, and system issues

• Provide timely issue resolution to minimize downtime

• Escalate complex technical concerns to the appropriate IT teams

• Document incidents, solutions, and troubleshooting steps
  
  

Endpoint & System Support

• Provide maintenance and support for desktops, laptops, and peripheral devices

• Conduct preventive maintenance and system checks

• Assist users with basic IT guidance and troubleshooting
  
  

IT Security & Compliance

• Support patch updates, endpoint protection, and security protocols

• Monitor and report potential security risks

• Ensure compliance with company IT policies and data security standards
  
  

Process & Knowledge Management

• Maintain IT documentation and knowledge base articles

• Support process improvements and service efficiency initiatives

• Collaborate with team members to share technical knowledge and solutions
  
  

Qualifications

Education

• Bachelor's Degree in Computer Science, Information Technology, or related field
  
  

Experience

• At least 3 years of experience in IT Helpdesk, Service Desk, or IT Support
  
  

Certifications (Preferred)

• CompTIA A+

• Cisco Certified Network Associate

• Microsoft Certified Systems Engineer
  
  

Skills & Competencies

• Strong PC troubleshooting and hardware/software support

• Knowledge of networking, operating systems, and endpoint devices

• Excellent problem-solving and analytical skills

• Good customer service and communication skills

• Detail-oriented with strong research and troubleshooting ability
  
  

Nice to Have

• Experience supporting enterprise IT environments

• Knowledge of Linux, servers, networking infrastructure, or IT security
  
  

Why Join Us

• Opportunity to work with modern IT systems and infrastructure

• Collaborative and supportive technical environment

• Exposure to IT operations, endpoint management, and security practices
  
  

If you enjoyproblem-solving, helping users, and working with diverse IT technologies, we'd love to hear from you.