Discover your 100% YOU with MicroSourcing!
Position: IT Helpdesk Administrator
Location: MoA, Pasay
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As an
IT Helpdesk Administrator, you will:
- Perform initial triage of IT incidents and service requests logged through the Helpdesk system.
- Act as the first point of contact for users, diagnosing and resolving Level 1 and Level 2 technical issues.
- Manage and maintain Helpdesk tickets, ensuring accurate documentation, categorization, prioritization, and timely resolution in line with SLAs.
- Provide support for Microsoft 365, Active Directory, Citrix, mobile device management, workstations, printers, and related technologies.
- Investigate and resolve escalated incidents involving server infrastructure, network connectivity, Oracle Simphony POS systems, and business applications.
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures while identifying opportunities for continuous improvement.
What You Need
Non-negotiables
- Minimum of 12 months experience in a Level 1 or Level 2 Helpdesk, Service Desk, or IT Support role.
- Strong understanding of Microsoft technologies including Microsoft 365, Active Directory, and Windows Server environments.
- Experience using Helpdesk ticketing systems and supporting Citrix environments and mobile device management (MDM) platforms.
- Excellent communication, troubleshooting, documentation, and time management skills.
- Ability to work independently in an offshore support environment with minimal supervision.
Preferred Skills/expertise
- Experience supporting Oracle Simphony POS systems, including terminal configuration, menu loading, connectivity troubleshooting, and EMC administration.
- Familiarity with hotel property management systems (PMS) and hospitality technology environments.
- Exposure to server administration, network troubleshooting, and advanced application support.
- Experience participating in after-hours support or on-call rotations.
- Bachelor's degree in Information Technology, Information and Communication Technology, Computer Science, or a related field.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply.
