OJT Role Description: ITSupport Engineer
Company: Global Transco ICT Solutions
Course Alignment: BS Information Technology BS Computer Science BS Information Systems BS Electronics Engineering BS Computer Engineering
Company Overview
Global Transco ICT Solutions OPC is a technology-driven company specializing in cybersecurity, productivity software, business automation systems, and end-to-end IT solutions. The Technical Division ensures the stable and secure operation of the companys infrastructure while supporting pre-sales engineering, software development, and system deployment for clients nationwide.
Role Description
As an IT Support Engineer Intern, the trainee assists in providing technical support, troubleshooting, software development assistance, and pre-sales engineering coordination. The role exposes students to IT operations, technical customer support, system maintenance, documentation, automation testing, and client-facing technical engagements. It is ideal for learners pursuing hands-on experience in IT infrastructure, software projects, and technical solution delivery.
Key Tasks And Responsibilities
- IT Internal Support (Foundational Role)
- Assist in troubleshooting and resolving hardware, software, and network-related issues.
- Support installation, configuration, and maintenance of company devices and IT systems.
- Help monitor system performance and report technical concerns to the IT team.
- Maintain documentation for troubleshooting steps, asset inventory, and system updates.
- Provide timely internal support to employees and interns to ensure operational continuity.
- Software Development
- Support the development team in coding, updating, and debugging software applications.
- Assist in system enhancements, patching, and feature implementation.
- Participate in documentation, status reporting, and requirement gathering for projects.
- May assist in ongoing development initiatives, including coordination for projects
- Contribute to version control, test builds, and improvement recommendations.
- Pre-Sales Engineer Support
- Assist in preparing technical solution proposals and supporting documents.
- Coordinate with cybersecurity and technology principals for product information.
- Help in organizing technical presentations, demos, and Proof of Concepts (POCs).
- Assist in evaluating client requirements and aligning them with technical solutions.
- Provide basic customer communication support for inquiries and technical clarifications.
- Test Automation Solutions (under Pre-Sales)
- Create and execute test cases for software systems and applications.
- Validate system behavior and document bugs, inconsistencies, or errors.
- Support automation scripts or workflows under supervision.
- Assist in product demonstrations and pre-deployment functionality checks.
- Ensure software quality before client release or system rollout.
Tools And Software Used
- Hardware & Systems: Laptops, desktops, routers, network devices
- Software: OS tools, development environments, test automation tools
- Programming: MySQL, Node.js, Express.js, React, Docker, Windows and Linux OS
- Networking Tools: Basic network utilities, configuration interfaces
- Office Software: Google Workspace
Preferred Qualifications Aligned With IT Support Engineer Role
- Basic knowledge of hardware troubleshooting, software installation, and network configuration
- Knowledge with MySQL, Node.js, Express.js, React, Docker, Windows and Linux OS
- Strong analytical and problem-solving skills
- High attention to detail for testing and documentation
- Ability to work independently or collaboratively on technical tasks
- Willingness to assist in system maintenance, IT support, and process documentation
Ideal Intern Profile
- Technically curious and eager to learn how systems, networks, and software work
- Strong problem-solver who enjoys troubleshooting and fixing technical issues
- Detail-oriented in testing, documentation, and system monitoring
- Able to follow structured processes while also thinking critically when issues arise
- Comfortable working with both hardware and software environments
- Willing to learn programming, debugging, and system development basics
- Good communicator, able to explain technical concerns in a clear and simple way
- Reliable and responsive in providing support to users and team members
- Adaptable and able to handle both independent tasks and team-based projects
Learning Outcomes
- Gain real-world exposure to IT infrastructure, troubleshooting, and software development.
- Strengthen technical problem-solving and analysis skills.
- Understand pre-sales engineering workflows, documentation, and product presentation.
- Learn how to test, validate, and ensure functionality of software systems.
- Improve customer-facing communication for technical discussions.
- Develop discipline in documentation, system monitoring, and IT operations.
