IT Engineer/ Specialist HAC

• Support and maintain campus IT infrastructure, including .LAN/WAN, Wi-Fi, firewall, VPN, VLAN, DHCP, DNS, routing & switching.
• Monitor network performance, availability and security alerts, and troubleshoot infrastructure issues
• Provide hands-on support for .servers, virtualisation, backup systems, Microsoft 365 and endpoint environments.
• Administer and troubleshoot .Active Directory, Entra ID, Group Policy, user access and endpoint configurations.
• Act as an escalation point for complex IT incidents and service requests
• Support classroom, computer lab and examination IT readiness
• Coordinate with vendors and service providers on network, infrastructure and maintenance matters
• Support IT security, patching, endpoint protection, vulnerability remediation and audit requirements
• Maintain technical documentation including network diagrams, SOPs, incident reports and change records
• Assist with infrastructure projects, system upgrades, network refreshes and continuous improvement initiatives
• Provide technical guidance to junior team members

Requirements

• Minimum Diploma in Computer Science, IT or related discipline
• 5-8 years of relevant hands-on IT infrastructure / network / end-user support experience
• Strong knowledge of networking, TCP/IP, VLAN, routing, switching, DHCP, DNS, VPN, Wi-Fi and firewalls
• Experience with enterprise platforms such as Fortinet, Aruba, HPE, Cisco, Huawei or equivalent
• Good knowledge of Windows Server, Active Directory, Entra ID, Group Policy and Microsoft 365
• Experience with endpoint management, monitoring, backup, patching and security tools
• Experience in ITIL, incident/change management or service desk operations is advantageous
• Knowledge of ISO 27001, EduTrust, PDPA or audit/compliance environments is a plus
• Strong troubleshooting, documentation and stakeholder management skills
• Comfortable supporting after-hours/weekend maintenance, examinations or critical incidents when required

All qualified candidates please send your resume to [Confidential Information]

Anna Chen jiaxin
CEI No: R25157621
Recruit Express Pte Ltd
EA License: 99C4599