IT Enduser Support Specialist

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build:

As an IT End User Support Specialist for Deal Support CoE L2C EU/AS, you help our customer-facing roles (e.g. sales team) to be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP.

In your role, you bring reliable, qualitative, and professional assistance to both transactional and business-related questions. You will learn about and support various business applications, processes, and deal motions - and therefore gain a deep understanding of how sales operate in a Cloud company.

This specific role will focus on supporting Cloud, On Premise, Services Sales, and future deal motions and processes, therefore securing our current business and engaging in the transition to new.

Core Tasks:

• Handling end-user inquiries - detecting the problem, troubleshooting, dispatching, and closing the issue.
• Maintaining awareness of trending issues and engaging with the appropriate stakeholders to mitigate escalations.
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing.
• Exchanging best practices and following standard execution models.
• Participating in learning and networking activities.
• Testing new features in the system and giving feedback.
• Contributing to or leading projects.
• A take-charge mindset is a plus.

What you bring:

The right candidate is curious and solution oriented. They are fast learners and easily communicate effectively.

• Customer-service attitude
• Analytical mindset
• Multitasking skills
• Strong English communication skills
• Ability to work independently and in a team
• Bachelor's degree or equivalent

Where you belong:

The BASE Team is the liaison between customer-facing roles and their systems, processes, and tools.

The team operates globally with hubs in Prague, Manila, and Buenos Aires.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information].

For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454509 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid