About
About this Position
The IT Consultant Audio Services is responsible for the design, delivery, operation, and continuous improvement of global enterprise audio and collaboration services. The role ensures reliable, secure, and user-centric audio solutions across meeting rooms, conferencing platforms, event spaces, and workplace collaboration technologies. Working closely with business stakeholders, vendors, and technical teams, the position drives service excellence, technology standardization, and innovation across the global audio services landscape.
What You'll Do
- Manage and continuously improve global Audio Services, ensuring stable, secure, and high-quality service delivery across all regions.
- Design, implement, and maintain enterprise audio solutions, including conferencing, meeting room, event, and collaboration technologies.
- Define and maintain global standards, architectures, and best practices for audio and collaboration services.
- Act as the primary consultant for business stakeholders, gathering requirements and translating them into sustainable technical solutions.
- Coordinate with vendors, service providers, and support partners to ensure contractual compliance and service performance.
- Lead troubleshooting and resolution of complex audio service incidents, problems, and escalations.
- Drive technology lifecycle management, including upgrades, refresh programs, and adoption of new audio and collaboration technologies.
- Monitor service performance through KPIs, reporting, and continuous service improvement initiatives.
What Makes You a Good Fit
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field
- Minimum of nine (9) years of relevant professional experience in Audio Visual (AV), Unified Communications (UC), Collaboration Technologies, IT Infrastructure, or related technology fields
- Strong hands-on experience with enterprise audio and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, and meeting room solutions
- Solid technical knowledge of audio systems, including Digital Signal Processors (DSPs), microphones, speakers, conferencing systems, and related technologies
- Experience designing, implementing, maintaining, and continuously improving enterprise AV and collaboration solutions in a global environment
- Strong understanding of ITIL Service Management processes and experience managing vendors, service providers, incidents, and complex technical escalations
- Strong consulting, analytical, communication, and stakeholder management skills, with the ability to translate business requirements into sustainable technical solutions
- Amenable to work on a mid-shift schedule (1:00 PM to 10:00 PM) PH time on a hybrid work set-up, with three (3) days in the office
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
