About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Serves as a production or operations support and is responsible in the day-to-day monitoring of SAP transactions and access issues, including other integrated systems and applications.
Key responsibilities include the following:
- Approves, provisions, resets, or terminates user's access to SAP and Portals
- Initiates SAP and other systems access revalidation process
- Attends to a) tickets and SAP Security issues by performing root cause analysis and resolution; and b) other SAP Security requests
- Generates and analyzes reports for SOD analysis, access revalidation activities, access monitoring, errors monitoring and audit compliance
- Performs other tasks as assigned by the manager or Process Lead
- Maintains and updates SAP Security documentation
- Development and execution of test plans for unit, functional and regression testing
- Level 3 production support of critical incidents, when required
Must-have Qualifications, Skills, Experience
- Knowledge in SAP (ECC, BI, SRM, APO, EDI, etc)
- Appropriate level of supply chain / finance / services / sales and marketing business knowledge to effectively understand and support processes
- Good analytical (root cause analysis) and problem-solving skills
- Personal Credibility
- Able to work in a cross-functional team with diverse background
- Ability to effectively multi-task and prioritize items to complete tasks efficiently and within expected timelines
- Good project management skill is a plus
- Effective English language skills, verbal, and written communications
- Effective training and work session facilitation capabilities
- Uses appropriate confidentiality
- Able to disseminate information appropriately
Educational Qualifications
- Bachelor's degree in accounting, computer science, engineering, and business
Experience
- At least two years experience Finance / Supply Chain / Services / Sales and Marketing operations, within or outside of Lexmark
