Job Description
Key Responsibilities:
- Managing the end-to-end IT coordination in Run Phase Engagements.
- Will be solely responsible for all IT needs of run phase engagements, will bridge the gap between the end users and IT world
- A dedicated IT Single Point of Contact responsible for an engagement for the life of the contract.
- Engagement relationship management with a focus to Fulfill engagement technology needs and ensure a smooth Run the Business
- Stabilize and Operationalize core IT support processes.
- Involve in technical troubleshooting.
- Coordination with required resolver groups in major incidences, repetitive incidences be it – Infrastructure, Network, Application etc..
- Should able to provide detail first hand technical details in case of issues.
- Take active part in finalizing functional requirements with delivery team for any application change.
- Setting up internal Governance with Service desk and other IT teams.
- Active involvement in driving Global IT initiatives/projects with engagements
- Provide value addition to the engagement from cost and effort savings
Person Specification
Job Description - Grade Specific
Essential Skills And Experience
at least 5 years of
- IT Service Delivery Support
- Active Participation in Project Management
- Managing Client Communication.
Desirable Skills and Experience: ITIL Certification, PMP Certification.
