IT Business Analyst

Position Responsibilities:

• Organize and facilitate Scrum events, including Sprint Pla nning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Coach Scrum team members and stakeholders on Agile principles, values, and best practices.
• Collaborate with the Product Owner to refine, prioritize, and maintain a clear and actionable backlog.
• Ensure Scrum artifacts such as burndown charts, sprint backlogs, and dashboards are accurately maintained and accessible.
• Drive consistent use of Jira to track deliverables, progress, risks, and dependencies.
• Support continuous improvement through team feedback, metrics, and retrospective outcomes.
• Support the delivery of Data Governance (DG) initiatives, including MVP planning, execution, and monitoring.
• Coordinate product pilot activities and iterative releases in alignment with strategic objectives.
• Proactively identify, manage, and remove issues, risks, and roadblocks to maintain delivery momentum.
• Communicate effectively with stakeholders to ensure alignment, transparency, and engagement throughout the project lifecycle.
• Lead business requirements gathering by translating data governance needs into clear business and technical requirements.
• Work closely with data and technology teams (e.g., EDL, Platforms, Architecture) to support successful implementation of requirements.
• Support the adoption and enforcement of data governance policies, standards, and controls across business and technical teams.

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• 3-5 years of relevant business experience, including progressive business analysis supporting strategic initiatives.
• Strong understanding of Agile frameworks (Scrum, Kanban) with hands-on experience working in cross-functional teams to refine backlogs, define user stories, and support iterative delivery.
• Excellent written and verbal communication skills, with demonstrated experience creating documentation and presenting to senior management.
• Proven ability to lead effective collaboration sessions with diverse, global stakeholder groups, engaging both technical and non-technical audiences in a remote Agile delivery environment.
• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation).

Preferred Qualifications:

• Being self-directed and confident to work independently, a natural connector with people, able to take initiatives to identify and engage stakeholders within a large organization.
• Ability to rapidly learn new technologies and business function, experience with MS 365 applications, PowerBI, SharePoint, JIRA & Confluence.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .