IT Business Analyst

Job Summary:

The IT Business Analyst is responsible for analyzing business needs, identifying technical solutions, and ensuring that IT systems meet user requirements. This role serves as a critical link between business units and IT, helping to improve processes and drive efficiency through technology. The Business Analyst works on a range of IT projects including software development, system integrations, and process automation.

Key Responsibilities:

Gather, analyze, and document business and system requirements

Collaborate with stakeholders to understand business goals and translate them into functional specifications

Assist in solution design with technical teams and support development activities

Facilitate stakeholder meetings, workshops, and requirement-gathering sessions

Create process maps, data flow diagrams, and use cases

Support QA and testing efforts, including creating test cases and coordinating user acceptance testing (UAT)

Develop user manuals, training materials, and conduct end-user training when needed

Track and manage requirements throughout the project lifecycle

Assist in identifying areas for business process improvement

Communicate updates and insights to business and technical teams throughout project phases

Required Skills & Qualifications:

Bachelor's degree in Information Technology, Business Administration, or a related field

25 years of experience as a business analyst, preferably in IT-related projects

Familiarity with software development life cycle (SDLC) and methodologies like Agile or Waterfall

Proficiency in tools such as Jira, Confluence, MS Visio, Excel, or similar platforms

Strong analytical, problem-solving, and documentation skills

Excellent communication and interpersonal skills

Ability to work collaboratively with both business and technical teams

Key Competencies:

Requirements Gathering and Analysis

Process Modeling and Documentation

Stakeholder Communication

Business Acumen and IT Understanding

Problem Solving and Critical Thinking

Detail-Oriented Execution

Adaptability and Team Collaboration