Lead the end-to-end requirements lifecyclefrom stakeholder engagement and elicitation to documentation, validation, and sign-offensuring alignment with gaming regulatory compliance (e.g., PAGCOR, GLI standards).
Analyze and map complex workflows across gaming, cage and count, hotel, and loyalty systems to ensure process integrity and business continuity.
Develop and maintain detailed Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and interface specs., Flow Diagrams, and UMLs.
Interface with vendor and internal development teams to define integration touchpoints (e.g., real-time APIs, ETLs, data feeds) between 3rd-party systems (e.g., IGT, Oracle Hospitality, SAP).
Conduct detailed gap analyses and impact assessments across new implementations and system upgrades.
Support audit and compliance reviews by providing traceability artifacts, testing evidence, and system behavior documentation/technical documentation.
Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field.
At least 2 years of Business Analyst experience, with minimum 2 years in the Integrated Resorts or Casino Gaming sector.
Strong understanding of Casino Management Systems (CMS), Loyalty & Rewards, Payment Gateways, and other relevant systems in Integrated Resorts and Gaming.
Proven experience in requirements engineering, process modeling, and basic QA methodologies in regulated environments.
Proficient in tools such as JIRA, Confluence, Postman, SQL Management Studio, and visual collaboration and design tools (e.g. Figma, Lucid Chart, Draw.IO).
Basic hands-on experience with SQL (queries, joins, data validation) is a plus but not mandatory.
Familiarity with GLI standards, gaming audits, or government-mandated reporting (e.g., AML/KYC, jackpot tax, transaction logging).
Experience working with international vendors and coordinating across cross-functional teams. Preferred Certifications but not required:
IIBA CBAP/CCBA or ISTQB Certified Test Foundation Level Certification
ITIL Foundation or PMP (advantageous but not mandatory)
