Minimum Qualifications
- Diploma or degree in IT, Computer Science, or related field
- 12 years of experience in an IT support or assistant role
- Knowledge of hardware installation and system configuration
- Basic understanding of networking concepts and protocols
- Familiarity with Windows OS, office applications, and common IT tools
Key Responsibilities
- Install, configure, and maintain computers, printers, and IT equipment
- Assist with network setup, monitoring, and basic troubleshooting (LAN/WAN/Wi-Fi)
- Support IT processes, including user access, backups, updates, and documentation
- Troubleshoot hardware, software, and connectivity issues
- Maintain IT inventory, licenses, and system records
- Assist with system upgrades, patches, and security controls
- Provide basic user support and training as required
Job Summary
Provides technical support for day-to-day IT operations, including installation, configuration, and maintenance of hardware, software, and network systems. Supports IT processes to ensure reliable and secure system performance.
