The IT Application Manager will lead our team in the deployment and provide support of all white-labelled platforms of the bank. This position will be responsible for planning, coordinating, and executing the implementation of third-party software solutions, ensuring alignment with the bank's strategic objectives, good use of the system implemented and compliance with industry regulations.
Specific Duties and Responsibilities:
Opportunity Identification:
- Identify areas where Netbank can achieve additional efficiency through expanding white-labelled applications.
- Create business cases (in CRF) to justify the use of these tools –
- working with the business owners of each of these systems to define the benefits
- identifying the approx. costs to confirm the business case
Selecting and Managing Vendors
- Define selection criteria with Business Owners and CIO.
- Evaluate and select third-party vendors, ensuring they meet the bank's standards for quality, security, and compliance.
- Manage vendor relationships throughout the project lifecycle.
Project Management:
- Develop detailed project plans, including scopes, schedules, and budgets.
- Work with Business Owners through the entire project lifecycle, ensuring timely delivery of initiatives.
- Track project progress and make necessary adjustments to meet the defined objectives.
- Provide regular updates to ITSC on project status, risks, and issues.
Implementation and Configuration
- Become the subject matter expert of all white-labelled platforms of Netbank.
- Provide support and updates to configuration where needed
- Get feedback from users on any issues, find ways to solve
Compliance and Risk Management:
- Ensure all implementations adhere to industry regulations and the bank's internal policies.
- Identify, assess, and mitigate risks that may arise during the implementation process.
Post-Implementation Support:
- Coordinate with IT and business units to resolve any issues that may arise post-implementation.
- Monitor Downtime Metrics.
