The IT Application Manager – Peripherals is responsible for identifying, selecting, implementing, configuring, and supporting third-party business applications used across the organization.
The role works closely with business teams, IT, and external vendors to ensure applications are properly implemented, secure, compliant, and fully utilized. A technical IT background with prior hands-on software development experience is required to effectively assess integrations, configurations, technical risks, and system requirements.
Duties and Responsibilities:
Application Planning and Selection
- Identify opportunities to improve business processes through third-party applications.
- Gather requirements and prepare business cases covering benefits, costs, and risks.
- Evaluate solutions based on functionality, technical compatibility, security, compliance, and cost.
- Support vendor selection, due diligence, contract discussions, and relationship management.
Implementation and Project Management
- Develop and manage implementation plans, timelines, budgets, risks, and deliverables.
- Coordinate with business owners, developers, IT teams, and vendors throughout the project.
- Oversee system configuration, integration, testing, data migration, and production rollout.
- Provide regular updates on project progress, risks, and issues.
Technical and Application Support
- Serve as the technical and functional subject matter expert for assigned applications.
- Assess APIs, databases, integrations, data flows, and customization requirements.
- Configure workflows, access controls, reports, and other application features.
- Troubleshoot application and integration issues with developers and vendors.
- Maintain system documentation and provide post-implementation support.
Governance and Continuous Improvement
- Ensure applications comply with security, data privacy, regulatory, and internal requirements.
- Monitor application performance, usage, costs, vendor service levels, and user feedback.
- Support user training and encourage effective system adoption.
- Confirm whether expected business benefits are achieved.
- Recommend upgrades, process improvements, automation, or system replacement when needed.
