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IT Analyst (Contractual)

Shopee
3-5 Years
Philippines, Manila
  • Posted 14 hours ago
  • Be among the first 10 applicants

Job Description

Job Description:

  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
  • Troubleshoot and resolve end user application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security and antivirus tools
  • Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
  • Professional Qualification - Microsoft Certified/CCNA is a plus
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
  • Competent at documenting standard operating procedures and knowledge articles
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
  • Have Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
  • Has passion for technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Requirements:

  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred
  • Minimum 3 years of relevant experience operating in a similar role
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
  • Professional Qualification - Microsoft Certified/CCNA is a plus
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
  • Competent at documenting standard operating procedures and knowledge articles
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
  • Enthusiastic and willing to learn in a fluid and fast-paced environment
  • Passionate in IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Strong analytical and troubleshooting skills

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Information Technology
Employment Type:
Full time

About Company

Job ID: 153043147

Last Updated: 26-08-2026 02:11:20 AM
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IT Analyst (Contractual)

Shopee
Philippines, Manila

Skills:

Linux Server Administration, Firewall, Tcp Ip, Access Points, Switch, Ip Addressing, Windows Server Administration, computer hardware, Ip Phones, Macos, documenting standard operating procedures, Microsoft Certified CCNA, switching, knowledge articles, routing fundamentals, OS Windows, Software, wireless controller, LAN technology

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