IT/Account Project Manager (Filipino Speaking)

IT/Account Project Manager (Filipino Speaking)

IT Project Manager required by Whitehall Resources for a 6 Month extendable project assignment for our client based in the Philippines

Start Date: ASAP

Duration: 6 Months extendable

Delivery: Hybrid - Candidate must be willing to travel when required

Job Title: Technical Account Manager

Role Overview: The ideal candidate should combine project management, technology implementation, commercial stakeholder management and hands-on field experience.

Key Responsibilities:

- Act as the main liaison between local partners in Philippines, leadership, global product teams and technical teams

- Manage relationships with external stakeholders, including brand owners, distributors, commercial teams, sales representatives and retailers

- Support the implementation and expansion of the B2B platform in Philippines

- Coordinate the full implementation lifecycle, including discovery, requirements gathering, planning, testing, deployment and hypercare

- Understand local business processes and translate business needs into clear functional and technical requirements

- Coordinate technical discussions, incidents, integrations and product-related issues with global development teams

- Manage project plans, priorities, risks, dependencies, action items and stakeholder expectations

- Conduct regular status meetings and prepare executive updates for local and global stakeholders

- Support user acceptance testing, production readiness and rollout activities

- Coordinate training sessions for distributors, sales teams, retailers and other platform users

- Visit distributors, stores and points of sale to observe how the platform is being used and identify adoption barriers

- Understand why retailers are not using the application and define actions to improve adoption

- Collect feedback from users and local partners and translate it into product improvements or technical requirements

- Monitor implementation and adoption indicators, such as active users, order frequency, platform usage and issue resolution

- Coordinate post-deployment hypercare, ensuring incidents are correctly prioritized, communicated and resolved

- Support customers leadership during visits to Philippines, including stakeholder meetings, workshops and field visits

- Identify opportunities to improve the customer experience, operational efficiency and platform adoption