As the ISO Manager, you are the guardian of our company's standards and reputation. Your mission is to ensure that our processes, products, and services meet the strict requirements of International Organization for Standardization (ISO) certifications (such as ISO 9001 for Quality or ISO 27001 for Security). You turn complex regulations into simple, repeatable workflows that help us stay compliant, efficient, and world-class.
Core Responsibilities
- Audit Management: Lead the planning and execution of internal audits. You will also act as the primary point of contact for external auditors during official certification cycles.
- Documentation Control: Oversee the creation, review, and archiving of all Standard Operating Procedures (SOPs), manuals, and policies to ensure they are always up-to-date and audit-ready.
- Continuous Improvement: Identify gaps or non-conformities in our current processes. You'll work with department heads to create Corrective Action Plans to fix errors and prevent them from happening again.
- Staff Training: Educate the team on ISO requirements. You'll ensure that every employee—from the front desk to the CEO—understands their role in maintaining our high standards.
- Risk Management: Conduct regular risk assessments to identify potential threats to quality, safety, or data security, and implement strategies to minimize those risks.
Reporting: Provide regular updates to senior leadership on our compliance status, audit findings, and areas where we can improve operational efficiency.
