IS Technicians & SRM Analysts - Talent Connect 2026 (Makati)

At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.

Who are we looking for

We're looking for IS Technicians and a Service Request Management Analysts to join our IS Service Delivery Team. This role will provide end user support and customer service for clients within and across zones on company supported computer applications and platforms

Duties and responsibilities include but not limited to:

• Provide technical support for Server, Workstations and through remote assistance
• Assist users with application and operating system problems and resolve their computing requirements in a timely manner
• Accurately log all client requests in the Service Desk ticketing system
• In line with SLA's, diagnose and resolve client issues related to hardware, telephone, printers, software etc. including upgrades

• Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information.

• Proactively work with the team to identify improvements to existing processes or new processes the team can standardize

• Be an active member of a supportive and customer service oriented team queue for service requests and account-related issues within their allocated shift
• Awareness of cultural differences in teams and clients

What you will bring to the team:

• Bachelor's degree holder (Computer Science/Information Technology or equivalent)

• Customer service background/experience is an advantage but not required

• Fresh graduate of computer-related courses are welcome to apply
• Willingness to work flexible work hours

Work schedule:40 hours/week / shifting schedule

This job offer can be based in Makati, Quezon City or Cebu City.

Our Hybrid Work Model:

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Applicants must be a Filipino citizen or have the right to work in the Philippines.

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