Job Description
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.
Who are we looking for
We're looking for an
ISHelp Technician to join our IS Service Delivery Team Leader - EMEA.
Duties and responsibilities include but not limited to:
- Provide end user support and customer service for clients within and across zones on company supported computer applications and platforms via voice, email and chat
- Provide technical support for Server, Workstations and Service Desk through remote assistance
- Assist users with application and operating system problems and resolve their computing requirements in a timely manner
- Accurately log all client requests in the Service Desk ticketing system
- In line with SLA's, diagnose and resolve client issues related to hardware, telephone, printers, software etc including upgrades
- Leading by example, champion a customer service culture within the team
What you will bring to the team:
- Bachelor's Degree Engineering (Computer/Telecommunications), Computer Science/Information Technology or equivalent
- Preferably with at least 2 years Help Desk/Technical Support experience
- Industry certification (ie MSCE, ITIL) would be desirable
Work schedule: 40 hours/week / 2:00 pm to 10:00 pm / Hybrid 3 days a week in the office
This job offer is based in Cebu City.
Applicants must be a Filipino citizen or have the right to work in the Philippines.
GHD offices will be closed from 24 December 2025 and will reopen on 12 January 2026. We will be in contact in the new year after reviewing all applications.
About Us
Come together and make a meaningful impact.
We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.
Let's drive real change.
Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.
See where your commitment could take you.
That's the
#PowerOfCommitment
Who We Are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
