IO Engineer

KEY RESPONSIBILITIES

You will:

• Deliver reliable and secure device management services in a Dual UEM environment using Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, and Omnissa Workspace ONE UEM.
• Own day-to-day endpoint engineering and operational outcomes across application lifecycle (packaging to deployment), OS servicing, patch compliance, vulnerability remediation, and endpoint configuration.
• Do execution-focused with strong troubleshooting depth and disciplined ITSM practices.
• Routinely participate in major incident bridges/war rooms, ensuring service restoration within agreed SLAs and contributing to measurable MTTR reduction.
• Contribute to AI adoption by proposing and piloting practical ideations (e.g., ticket triage assist, automated log parsing, runbook generation) to improve reliability, speed, and user experience, while adhering to organizational security, privacy, and data handling standards.

QUALIFICATIONS:

• 6+ years of hands-on administrative experience using SCCM
• 3+ years of hands-on administrative experience using Intune
• Operations, Health and Availability experience

-Health monitoring and remediation: client health, enrollment success, policy/app deployment success, content distribution health

-Service reliability ownership: stability, availability, and operational hygiene

• Patching and Vulnerability Operations experience

-MECM patching operations: ADRs, deployment rings, maintenance windows, compliance reporting

-Vulnerability remediation support: execute remediation plans and validate compliance within required timelines

• Automation and Scripting experience

-PowerShell scripting for automation and remediation; familiarity with scheduled tasks and basic safe rollout practices

-Ability to create repeatable runbooks and operational checklists

• ITSM and Operational Excellence

-Experience working in war rooms and providing concise technical updates for rapid restoration

-Working knowledge of Incident/Problem/Change management; ability to write clear change plans and validation steps

-Ownership mindset for SLA adherence and MTTR reduction

• Proven Core Technical Skills (Primary)

-Omnissa Workspace ONE UEM: 1+ years; administrative depth (profiles, Smart Groups, app distribution, compliance policies, device troubleshooting)

-MECM/SCCM: application model, collections, deployments, boundaries, content distribution, client health, reporting

-Microsoft Intune: enrollment methods, configuration/compliance policies, Win32 app deployment, troubleshooting, RBAC

-Dual UEM operations: support coexistence, minimize policy conflicts, and ensure consistent end-user experience

• Proven AI Adoption and Continuous Improvement

-Comfort using approved AI tools to accelerate documentation, analysis, and knowledge management

-Ability to identify repetitive tasks suitable for automation or AI assistance and propose improvements

Work Setup: Hybrid (Onsite -10 times a month)

Work Schedule: Graveyard Shift

Location: Makati City