About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Role Summary:
The Invoicing Specialist is responsible for the accurate and timely preparation, validation, and delivery of customer invoices for Xerox/Lexmark Managed Print Services (MPS). This role supports revenue recognition activities in compliance with corporate accounting policies and SOX requirements while ensuring a high level of customer satisfaction. The position works closely with Sales, Customer Operations, Billing, and Finance teams to resolve billing issues, support audits, and ensure invoices and supporting documents meet customer and contractual requirements.
Key Responsibilities:
- Invoice Processing & Delivery
- Prepare and generate SAP financial invoices for MPS customer accounts
- Validate invoice accuracy based on contract terms, usage, and billing schedules
- Prepare and attach customer‑specific supporting documentation
- Monitor invoice status to ensure timely delivery aligned with SLA commitments
- Deliver invoices via email, electronic platforms, or through Customer Operations teams
- Revenue Recognition
- Recognize revenue accurately and on time in compliance with accounting policies and SOX
- Create and submit journal entries when standard invoicing cannot be executed
- Ensure proper revenue allocation to correct accounts and profit centers
- Coordinate with internal teams to confirm revenue timing, amount, and criteria
- Support internal and external audits related to revenue recognition
- Customer & Stakeholder Support
- Act as secondary point of contact for customer billing inquiries
- Coordinate with internal teams to resolve billing disputes and escalations
- Support Accounts Receivable cleanup and reconciliation efforts
- Maintain positive working relationships with Customer Operations Managers (COMs)
Qualifications:
- Bachelor's degree (Accounting, Finance, Business, or related field)
- At least 1 year of experience in invoicing, billing, finance, or accounting operations
- Strong English communication skills (written and verbal)
- Good attention to detail and accuracy
- Willingness to work night shift and onsite during onboarding
- Experience with:
- SAP
- Marketing claims, rebates, or invoicing adjustments
- BPO or shared services environment
- Customer service or billing escalations
Soft Skills and Behavioral Competencies:
- Customer‑focused mindset
- Strong problem‑solving and critical‑thinking skills
- Ability to manage multiple priorities and deadlines
- Effective collaboration with cross‑functional teams
- Professional handling of confidential and sensitive data
- Tools and System:
- SAP
- Microsoft Excel, Word, PowerPoint
- Email and internal ticketing system
