Paper Processing Key Responsibilities
- Provide real-time operational support for CounselLik
- Logs in invoices using information provided on the legal invoices in compliance with the designated format for each client
- Clean up invoices: edits and corrects scanned invoice output using Microsoft Word; re-formats and submits properly re-formatted charges to the corresponding LNEI e-billing product; maintains knowledge of acceptable invoice formats by product and by client; troubleshoots missing invoice information (e.g., no billers, no dates, no hours, etc.) and other invoice formatting-related issues; uses judgment to determine whether an invoice can be cleaned up or should be routed for outreach or return to the service provider
- Cater to requests and queries from clients or customer support through the paper-processing mailbox.
- Provide real-time operational support for CounselLik
- Meets or exceeds established invoice production requirements for quality and quantity
- Troubleshoots and suggestions to enhance LNEI's e-billing products and related internal processes
- Monitor reporting tools and interact with internal management to ensure compliance with contractual SLAs.
- Other duties as assigned
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