The Invoicing Clerk is responsible for the processing of dealer's orders promptly through Invoicing in the system (BMS) and increases the daily Basket Size through cross and upselling.
- KEY RESPONSIBILITIES
- Order Processing and Management
- Performs order processing in compliance to the standard operating procedures including requirements for Authority to Purchase (ATP) and Voluntary Surety (VS).
- Checks released products versus actual invoices.
- Performs suggesting and upselling to increase basket size.
- Processes Monthly Complementary Products (MCP) for branch employees.
- Establishes the correct identity of the transacting dealers prior to processing orders
- Repeat Purchase Order
- Performs the Repeat Purchase Order (RPO) Heart-to-Heart (H2H) calls.
- Turns over failed RPO H2H calls to the Happy Customer Supervisor.
- Cash Management
- Performs end-of-day (EOD) cash count for cash purchases prior to turnover to Happy Customer Supervisor and Happy Customer Retention.
- Customer Service
- Observes friendly, respectful and professional behavior toward dealers.
- Other Tasks
- Performs other branch operations tasks and/ or activities as needed.
- Handles dealer concerns and issues.
- Handles filing of invoices in an organized manner.
- Performs relieving functions related to branch operations as needed.
- QUALIFICATIONS
- Preferably a graduate of at least a 2-year course.
- Preferably with experience in direct selling, sales, relationship management or a similar work environment.
- Good communication and interpersonal skills, with the ability to build rapport and trust with others.
- Ability to work independently and as part of a team, with strong organizational and timemanagement skills.
- Demonstrated flexibility regarding work assignments (cross-posting), assignment schedules, and work locations.
- Demonstrated capacity to perform effectively under pressure.
- Proficient in computer skills with foundational skills in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
