Job Overview
The Invoicing Clerk is responsible for the processing of dealer's orders promptly through Invoicing in the system (BMS) and increases the daily Basket Size through cross and upselling.
Job Responsibilities
- Order Processing and Management
- Performs order processing in compliance to the standard operating procedures including requirements for Authority to Purchase (ATP) and Voluntary Surety (VS).
- Checks released products versus actual invoices.
- Performs suggesting and upselling to increase basket size.
- Processes Monthly Complementary Products (MCP) for branch employees.
- Establishes the correct identity of the transacting dealers prior to processing orders.
- Establishes the correct identity of the transacting dealers prior to processing orders.
- Performs the Repeat Purchase Order (RPO) Heart-to-Heart (H2H) calls.
- Turns over failed RPO H2H calls to the Happy Customer Supervisor.
- Cash Management
- Performs end-of-day (EOD) cash count for cash purchases prior to turnover to Happy Customer Supervisor and Happy Customer Retention.
- Customer Service
- Observes friendly, respectful and professional behavior toward dealers.
- Other Tasks
- Performs other branch operations tasks and/ or activities as needed.
- Handles dealer concerns and issues.
- Handles filing of invoices in an organized manner.
- Performs relieving functions related to branch operations as needed.
